Privacy Policy

NuevoHorizons BloomLab (“we”, “us”, “our”) provides e-learning services in floristry. This Privacy Policy explains how we collect, use, disclose, and protect information about you when you use our website and services.

1. Information We Collect

We collect information you provide directly (e.g., account details, contact messages, course enrollments) and information collected automatically (e.g., device type, pages viewed, approximate location derived from IP). We may also receive limited data from payment processors to confirm transactions.

2. How We Use Information

• Provide, maintain, and improve courses and platform features.
• Process transactions and deliver access entitlements.
• Communicate updates, security notices, and service-related messages.
• Personalize content, including recommended modules and reminders.
• Monitor performance, detect abuse, and ensure integrity.

3. Legal Bases

We rely on contract (to provide purchased services), legitimate interests (to secure and improve our services), consent (for optional cookies/marketing), and compliance with legal obligations.

4. Sharing of Information

We share information with service providers who support our operations (e.g., payment processing, infrastructure, email delivery) under contracts requiring confidentiality and appropriate safeguards. We may also share information to comply with legal requests or protect rights, safety, and property.

5. Cookies and Similar Technologies

We use necessary cookies to operate the site and optional analytics cookies to understand engagement. You can manage preferences via our cookie banner and through your browser settings. nuevoshorizontes.bond

6. Data Retention

We retain account and purchase records for as long as you maintain an account and as required by law (e.g., tax and accounting). Support tickets are generally retained for up to 24 months after closure.

7. Security

We use industry-standard safeguards, including encryption in transit, access controls, and regular reviews. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Your Rights

Depending on your region, you may have rights to access, correct, delete, or port your data, and to object or restrict certain processing. To exercise rights, contact us at [email protected].

9. International Transfers

Your information may be processed in countries other than your own. We apply measures consistent with applicable law for such transfers.

10. Children’s Privacy

Our services are not directed to children under 16, and we do not knowingly collect personal information from them.

11. Changes to This Policy

We may update this policy to reflect changes in our practices. We will post the date of the latest revision and, when required, notify you of significant updates.

12. Contact Us

For questions about this policy or our data practices, email [email protected] or call +1 (415) 555-0149.